How long does it take to receive my products?
Please allow 5 to 7 business days (Saturday and Sunday are not considered business days) for us to process and fulfill your order. Standard shipping for orders in the contiguous US takes 3-7 business days, from the day your order is fulfilled and shipped. A tracking number will be sent to the email address you provided with your order. Your tracking number will be activated once it is dropped off or picked up by USPS. If you do not receive your tracking number, please check your spam folder before contacting us.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or USPS Priority Mail.
Do you ship internationally?
Yes, we offer international shipping. If you do not see the country that you live in listed, please contact us at firstname.lastname@example.org. The buyer is responsible for all customs charges incurred. Please allow up to 5 business days (Sat and Sun are not considered business days) for us to process and fulfill your order. Expect up to 10 - 21 business days once your item ships for delivery. A valid tracking number is not provided for USPS international shipping. USPS does not provide international tracking unless it is shipped express/overnight. You will however be emailed a reference number (this can at times provide limited tracking for certain countries). Your reference number will be activated once it is dropped off or picked up by USPS. If you do not receive your reference number, please check your spam folder before contacting us.
When are particular items released?
The majority of our items do not have scheduled release dates. Please follow us on our social media accounts and sign up for our e-newsletter to be notified when new items become available.
Do you re-stock your inventory?
We typically do not restock our inventory as our stock is limited and usually very customized. We do try to release brand new styles frequently.
What is your return policy?
HDMH Apparel does not currently accept returns or exchanges. However, our goal is 100% customer satisfaction so we will happily accept your item(s) in their original and unworn condition within 7 days of your estimated delivery date for store credit only (less the original shipping and handling fees). Please include your invoice with your item(s). We do not offer return labels and it is the responsibility of customer to choose a shipping service provider. We recommend that you utilize a shipping method that provides tracking information, so that you are able to monitor for lost or delayed packages. The customer is responsible for tracking and shipping charges incurred. If we determine that your merchandise has been worn, washed or is returned without its original tag(s)/ sticker(s) we reserve the right to refuse your package and have it sent back to you. We are not liable for any damage to items as a result of exposure to chlorine, washing, ironing, drying or wear and tear. Please email email@example.com for more information.
I did not receive my item, and it says "delivered."
It is the responsibility of the customer to track their package until delivery date. If notified that package was delivered but you did not receive your package, you must contact your local post office with tracking information and let them know it was not delivered. In order to put in a claim with the shipping carrier, you must contact HDMH Apparel no more than 7 days after of the estimated delivery date, according to your local post office's tracking information. HDMH Apparel is not responsible for lost or damaged packages due to the shipping carrier.
How can I track my package?
USPS - Click here to be redirected to the USPS website and enter your tracking number.
Canada Post - Click here to be redirected to the Canada Post website and enter your tracking number.
Is this store secure?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
What forms of payment do you accept?
All prices are listed in US dollars. We gladly accept major credit cards such as Visa, MasterCard, American Express, Discover, ApplePay or direct payments, all through Shopify.
HDMH Apparel is not liable for damage to items as a result of exposure to chlorine, washing, ironing, drying or wear and tear. If you have received items in error or you are missing an item in the package you received please contact us immediately.
I have more questions:
Contact us via email at firstname.lastname@example.org